Refund Policy

This policy explains cancellations and refunds for Licitora. Payments are processed by Paddle.com, our Merchant of Record, which issues the refund to your original payment method.

1. Free trial first

Every plan starts with a 14-day free trial without payment details, so you can check the matches for your company before you pay anything.

2. 14-day money-back guarantee

If you are not satisfied, you can ask for a full refund within 14 days of your first payment for a subscription, or within 14 days of a yearly renewal. No explanation is needed. The subscription is cancelled when the refund is issued.

3. Other cases

Outside these 14 days, payments for the current billing period are not refundable, including after a cancellation or a downgrade during the period. When you cancel, you keep access until the end of the paid period and are not charged again.

We refund regardless of the above when:

• you were charged twice or by mistake;
• the Service was unavailable to you for a substantial part of the billing period because of a problem on our side;
• we end the Service or remove a material paid feature (pro-rata refund of the unused period);
• the law requires it.

When you upgrade, the price difference is charged pro rata; when you downgrade, the difference is credited to future invoices.

4. How to request a refund

Email hello@licitora.eu from the address of your workspace owner, or contact Paddle through the link in your receipt or at paddle.net. Please include the receipt or order number. Refunds are usually processed within 5 working days; your bank may need a few more days to show them.

5. Your statutory rights

This policy does not limit any rights you have under applicable law.