Terms of Service

These Terms of Service ("Terms") govern your use of Licitora (the "Service") at licitora.eu. The Service is operated by Alina Kovtun, Gdansk 80-416, NIP 5842834961, REGON 525274099 ("we", "us"). Contact: hello@licitora.eu.

1. The Service

Licitora finds open public procurement notices published on TED (Tenders Electronic Daily, the European Union's procurement journal) that may be relevant to your company. From your website and settings it builds a company profile, scores new notices for relevance from 0 to 100, writes short AI summaries in English, and sends you a daily email digest. It also offers a web workspace to review, save and track tenders, and public pages and tools (such as the demo and the CPV finder).

The Service is an information tool. It does not submit bids, does not represent you towards contracting authorities and does not give legal, tax or procurement advice.

2. Who may use it

The Service is intended for businesses. By creating an account you confirm that you use it for purposes related to your trade, business or profession, and that you have authority to accept these Terms for the company you register ("Customer"). If you register on behalf of a company, "you" means that company.

You must be at least 18 years old and give accurate account information.

3. Account and workspace

You sign in with a one-time link sent to your email (or with Google, where offered). Keep access to your email secure; anyone who can open your sign-in link can access your account.

Each account belongs to a workspace. The workspace owner can invite team members up to the seat limit of the plan and is responsible for their use of the Service. Tell us at hello@licitora.eu if you believe your account has been accessed without permission.

4. Free trial

New workspaces start with a 14-day free trial with the features shown on the pricing page. No payment details are needed for the trial. When the trial ends without a paid plan, the workspace becomes read-only: matching and digests stop, and your data remains available to you.

5. Plans, prices and payment

Plans, limits (company profiles, seats, features) and prices are shown on the pricing page at the time of purchase. Prices are in euros and exclude VAT; applicable taxes are added at checkout.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Your purchase is also subject to Paddle's Buyer Terms.

Subscriptions renew automatically at the end of each billing period (monthly or yearly) until cancelled. You can change plan from Settings → Billing; upgrades take effect immediately with a prorated charge, downgrades with a prorated credit. When you move to a plan with fewer company profiles, the most recently created profiles above the limit are deactivated (not deleted).

If a renewal payment fails, Paddle retries it. You keep full access for 7 days; after that the workspace is read-only until payment succeeds.

6. Cancellation and refunds

You can cancel at any time in Settings → Billing or in the Paddle customer portal. You keep access until the end of the period you have paid for, after which the workspace becomes read-only. Refunds are described in the Refund Policy.

7. Tender data and AI output

Tender data comes from TED, © European Union, and is reused under the European Commission's reuse policy (Decision 2011/833/EU). We do not change the meaning of notices, but we may show them in a different format, translate or summarise them.

Relevance scores, reasons and summaries are generated automatically, including with AI models. They can be incomplete, outdated or wrong. Always check the original notice and the procurement documents before deciding to bid. Only the original notice and the buyer's documents are legally binding; deadlines and requirements stated there prevail over anything shown in the Service.

We do not guarantee that every relevant notice is found, that every notice shown is relevant, or that you will win any contract.

8. Acceptable use

You agree not to:

• use the Service in breach of law, including procurement, competition, data protection and anti-spam rules;
• copy, scrape, resell or redistribute the Service or its summaries and scores in bulk, or build a competing product from them;
• probe, overload or bypass the security, rate limits or bot protection of the Service;
• submit website addresses or content you are not allowed to have analysed, or content meant to manipulate our AI processing;
• share your account or sign-in links outside your workspace.

We may suspend access that breaches this section, after notice where reasonable.

9. Your content and data

You keep all rights in the content you add (company profiles, notes, statuses, team details). You give us a licence to process it only to provide and improve the Service. How we handle personal data is described in the Privacy Policy; for personal data you add on behalf of your company, our Data Processing Agreement applies and forms part of these Terms.

You can export your data and delete your workspace or account at any time in Settings → Privacy.

10. Our rights

The Service, its software, design and texts (except TED data and your content) belong to us or our licensors. We grant you a non-exclusive, non-transferable right to use the Service during your subscription or trial under these Terms.

11. Availability and changes

We aim to deliver digests every working day but do not guarantee uninterrupted availability; TED, email providers and other services we rely on can be unavailable. We may change or improve features. If we remove a material paid feature, we will tell you in advance and you may cancel with a pro-rata refund of prepaid fees for the unused period.

12. Liability

Nothing in these Terms limits liability that cannot be limited by law, including for damage caused intentionally.

Otherwise, and to the extent permitted by law: (a) we are not liable for lost profits, lost contracts or bids, lost data you could have exported, or indirect damage; (b) we are not liable for errors or omissions in TED data or in automatically generated scores and summaries, or for missed deadlines; and (c) our total liability under these Terms in any 12 months is limited to the fees you paid us for the Service in those 12 months, or EUR 100 if you used only the free trial.

13. Term and termination

These Terms apply from account creation until your account is deleted. You may stop using the Service and delete your account at any time. We may terminate for material breach of these Terms after notice, or with 30 days' notice for any reason; in the latter case we refund prepaid fees for the unused period. We may delete workspaces that have had no paid plan and no sign-in for 12 months, after an email notice at least 30 days in advance.

14. Changes to these Terms

We may update these Terms. For material changes we will notify workspace owners by email at least 30 days before they take effect. If you do not agree, you may cancel before the changes apply; continued use after that date means acceptance.

15. Law and disputes

These Terms are governed by Polish law, excluding its conflict-of-laws rules. Disputes will be resolved by the common court competent for our registered address. Please contact hello@licitora.eu first; most issues can be solved quickly.

If any provision is invalid, the rest remains in force.