Customer dialogue and case handling contact centre system
- Buyer
- Troms Fylkeskommune, Tromsø
- Country
- Norway
- Estimated value
- —
- Deadline
- 9 Nov 2026, 12:00 CET
- Published
- 7 Oct 2026
- Procedure
- Negotiated with prior call
- Contract type
- Services
Categories
- 72260000 Software-related services
- 48445000 Customer Relation Management software package
- 48000000 Software package and information systems
From the original notice
Troms County invites tenderers to a competition for a contact centre system for customer dialogue and case handling for the public transport and mobility offer in Troms. The contract period is from 01.03.2027 - 01.03.2030. In addition the contracting authority has an option for an extension of up to 2 (1+1) years. The tender contest is subject to financing. Tenderers are encouraged to go through the tender documentation carefully and get in the competition rules. If the tender documentation appears unclear, suppliers are encouraged to ask questions to the contracting authority through the…
Only the original notice and the buyer's documents are legally binding.